Support
Support
Getting help
Email support@holyhood.xyz.
Include your wallet address and, if it is about a specific token or trade, the contract address and the transaction hash. That is usually enough to answer straight away.
Never send your seed phrase or private key. Nobody at Holyhood will ever ask for them, and anyone who does is trying to steal from you.
TODO before publishing: confirm the support address is monitored, and add the official Twitter/X, Telegram and Discord links here so users have a canonical list to check impersonators against. Note that the app's own Community page and footer social links are currently placeholders —
mailto:addresses and barex.com/telegram.orglinks — so there is no canonical list anywhere yet. That is worth fixing before launch: with no official accounts published, users have no way to tell a real Holyhood account from a fake one.
Before you write in
A few things that come up often and have answers elsewhere in these docs:
| Problem | Where to look |
|---|---|
| I bought with a card but cannot trade | The on-ramp delivers to Ethereum. See Getting ETH onto Robinhood Chain. |
| The site wants a passcode | Holyhood is not public yet. See Getting started. |
| A page redirects me to the home page | That feature is switched off. See Getting started. |
| My new token is not showing up | It takes a few seconds to index. See Launching a token. |
| My trade failed | Trading and pricing — the failure reasons section. |
| I cannot buy or sell at all | The token may have just filled its curve. See Graduation. |
| I cannot see my creator rewards | The card only appears for the creator wallet, once there is a balance. See Creator rewards. |
| I cannot post a comment | Comments are for holders, and need you to be signed in. See Reading a token page. |
| My wallet is on the wrong network | Use the Add network button. See Getting started. |
Learning the basics
The app's Learn section has full articles on wallets, reading a price chart, market cap and supply, how liquidity pools work, spotting risky tokens, and fees and gas. They are written for people new to this and are a better starting point than these docs.
Legal
Terms, privacy policy, risk disclosure and cookie policy are in the app's Legal section. The Risk disclosures page here summarises the practical risks; the legal pages are the governing documents.
Holyhood is an interface to public smart contracts. It is not investment advice.